Keep your WordPress site running smoothly.

We keep an eye on your website so you don’t have to. Fiddling with backups, updates, maintenance and security is a thing of the past.

Keep your WordPress site running smoothly.

 

Features

Uptime Monitoring

We keep an eye on your website so you don’t have to. Our team will make sure your site is up and running 24/7.

Secure Backups

We will create daily incremental backups of your site both online and offline just in case something goes wrong.

Website Security

It’s not enough that your site is online. Our expert team will also keep your site safe and secure with 24/7 monitoring.

Support Tasks

Our Business & Enterprise plans include unlimited 30-minute support tasks to make sure we have you covered.

WordPress Updates

Our WordPress experts will keep your website up-to-date from its core, to your site’s themes & plugins.

Expert Support

As you grow your business you’ll be needing support for your site. We make sure you will get support from experts in the field.

Our Customers Love Us

Running three different websites for our news, forum and classified ads, it is important to know that we have good support to keep them running, secure and up-to-date as well as being there for us if things go wrong. Ako Philippines provides peace of mind and allows us to focus on the business side of things without having to worry about the tech issues.Ely Dejaresco

Founding Director, Negros Broadcasting Inc.

“Ako Philippines enables us to be able to focus on our muscovado sugar business without having to worry about maintaining our website and fixing potential problems. The team is terrific and responsive. We are extremely pleased with everything they have done and continue to do for our company.” Sylvano Alcantara

CEO, Grand Muscovado Milling Corporation

Frequently Asked Questions

Most of the things you need to know. If you still have questions, contact us or use our live chat support on the bottom corner.

Do you really offer unlimited 30-minute site tasks?

YES! If you’re subscribed to our Business & Enterprise plans, you can submit an unlimited number of WordPress tasks that are limited to approximately half an hour each but there’s no limit on the number of tasks you can send us. Each task will be delivered in the next 8 hours but mostly faster.

I need immediate help. How do I get started?

Simply choose a plan from our website and complete the checkout process. You’ll be able to submit your task immediately. You can send us a request by email 24/7 and by chat or phone during business hours.

What types of tasks are included?

We can make content updates, theme or stylesheet adjustments, install new plugins, configure forms and much more. From code to general WordPress issues, we’ll take care of almost anything that can be done within 30 minutes. Most of our time is spent with CSS, action and filter hooks, PHP, JavaScript and the admin panel.

What are your operating hours and response time?

We strive to complete all tasks within 8 business hours but it usually happens MUCH faster. Our business hours are currently Monday through Friday, 7am-5pm UTC+8, but we hope to be 24/7 as soon as possible.

What if a task takes more than 30-minutes?

If we estimate a task to take more than 30 minutes, we’ll give you the option to purchase a one-off task billed hourly or per task basis. If it’s out of our capability, which is rare, we will honestly refer you to one of our pre-qualified Agency partners.

What is your on-boarding process for new sites?

When you signup or add additional sites to your account, you’ll fill out a form to provide both WP admin and FTP credentials for each site. When we received this information, one of our happiness engineers will log into the site to install our plugins (2), connect the site to our remote maintenance system, perform a manual test of the remote backup process, install a file to facilitate the daily server-side security scans, and manually perform any outstanding core/plugin updates.

Do we need to sign a contract to start?

No. We don’t use shady cell phone provider tactics here. We believe in earning your business month after month, and you can cancel your service with us at any time, risk free. You may also upgrade or downgrade your subscription anytime.

What other services or business support you offer?

For now, we offer full WordPress website design and development, managed WordPress hosting through our partners and creative design services like graphics and branding for your content. We are also offering online marketing and SEO services through our partners we’ve been working with for more than 5 years already.

Reach Us

E.J. Blanco Extension Dumaguete City
Negros Oriental
Central Visayas
Philippines 6200

+63 917 784 7481

Our team will be right with you within the next 24 hours.

15 + 1 =

Reach Us

E.J. Blanco Extension Dumaguete City
Negros Oriental
Central Visayas
Philippines 6200

+63 917 784 7481

Our team will be right with you within the next 24 hours.

1 + 6 =

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